Refund policy

At San Diego Urban Farm, we are committed to providing high-quality baked goods and ensuring customer satisfaction. Please review our refund policy below for any concerns related to your purchase.

1. Eligibility for Refunds

Refunds are available for products that are:

• Incorrectly delivered (e.g., wrong item).
• Damaged during transit.
• Substandard in quality or not meeting our high standards.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Custom or personalized orders.
• Perishable items (e.g., bread, pastries, or cakes) that were not reported within 24 hours of purchase.
• Items mishandled after delivery or pickup.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact us within 24 hours of purchase or delivery.
• Provide proof of purchase (e.g., receipt or order confirmation).
• Share details about the issue and attach pictures if applicable.

4. Refund Process

• Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued via the original payment method.

5. Contact Information

If you have any questions or concerns about your order, please contact us at:

San Diego Urban Farm
1070 56th St, San Diego, CA 92114
Phone: 619-490-6434
Email: vanessa@sdurbanfarm.com

We appreciate your understanding and look forward to serving you the best baked goods in San Diego!